Instructions on withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us (JJM GmbH, Täubchenweg 88, 04317 Leipzig, Phone: 0341 - 49 62 94 41, info@betterrun.shop) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email).

You may use the attached model withdrawal form for this purpose, though this is not required. You may also exercise your right of withdrawal online at https://betterrun.shop/en. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt. You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website https://www.betterrun.shop/en/cancellation-form. If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to JJM GmbH, attn: Sebastian Mann, Bitterfelder Str. 5, 04129 Leipzig, without delay and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality.